My partner ordered a washing machine part from this seller. After two weeks of no communication, we reached out and eventually received a part, but it was incorrect. We had to pay a repairman for nothing. When we provided clear photos of the mistake, their only response was to return it if we didn't like it. We sent it back at our own expense, but they never confirmed receipt. After further follow-ups, they agreed to refund us but failed to provide proper confirmation. When I called again, the representative was rude and claimed the refund confirmation was sent, but he had forgotten to attach it. To make matters worse, the refund did not cover the return shipping costs. The whole process took almost two months, leaving us without a working washing machine. I've never experienced such poor service. I felt compelled to leave this review to warn others.
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Salin Appliance Spares is a Sydney-based appliance parts distributor, proudly Australian-owned and operating since 2000 under Powas Pty Ltd. We supply spare parts for major household brands including LG, Fisher & Paykel, Electrolux, Westinghouse, Simpson, Bosch, Samsung, Haier, Beko, Panasonic, Daikin, and many more.
