I tried to complete an online order, but my credit card was rejected, so I switched to PayPal. While the payment went through on PayPal's end, I encountered an error when returning to the site. My credit card was charged twice—once for the initial attempt and once for the PayPal order, yet I received no confirmation email or order number. Both the customer service chat and phone line went unanswered. This behavior from a well-established retailer is astonishing. It looks like I'll have to initiate chargebacks.
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Sally Beauty Supply is the largest retailer of professional beauty supplies in the world. Sally Beauty Supply offers the consumer and the salon professional more than 6,500 salon-quality products online and in-store.
