Review Time
I visited one location only to find they were out of my product. They directed me to another store. When I called that store, they confirmed they had it in stock. I drove there, only to be told they did NOT have it. When I mentioned my earlier call, the staff member merely shrugged and repeated, "Sorry, we don't have it." I heard that from her multiple times. It seemed like those were the only words she knew. I asked where else I might find it, and she sent me back to the first store. I explained my situation, but she just shrugged again and said, "Sorry, we don't have it!" with a blank expression. She then suggested another store I knew wouldn't have it. When I asked if there were any other options in town, she shrugged as if to say, "I don't know!" This was the worst customer experience I've ever encountered, and I will never return to any of their locations again!
I attempted to make an online purchase, but my credit card was rejected, so I opted for PayPal instead. The payment went through on PayPal's side, but I encountered an error when returning to the website. My credit card was charged twice: once for the credit card order and once for the PayPal transaction, with no confirmation email or order reference provided. The customer service chat and phone support were unresponsive. Honestly, it's surprising to see such issues from a well-established retailer.
I tried to complete an online order, but my credit card was rejected, so I switched to PayPal. While the payment went through on PayPal's end, I encountered an error when returning to the site. My credit card was charged twice—once for the initial attempt and once for the PayPal order, yet I received no confirmation email or order number. Both the customer service chat and phone line went unanswered. This behavior from a well-established retailer is astonishing. It looks like I'll have to initiate chargebacks.
I was taken aback when I visited my local beauty shop to purchase certain products, only to be told I couldn't buy them without a trade account. The items were clearly priced and displayed, yet I was denied purchase. It's frustrating, especially when other stores provide much friendlier service. I won’t be returning to this location but will consider other retailers that prioritize customer satisfaction.
The quality of products and services has noticeably declined. Staff used to be knowledgeable, but now they seem disengaged. Many products are available cheaper on other platforms. If you just need something quickly and don’t require assistance, it might be okay to stop by, but otherwise, I’d suggest avoiding this place.
If I could rate this experience 0 stars, I absolutely would. My online ordering experience was the worst I've ever encountered. The website is extremely frustrating to navigate! After adding items to my cart and entering my billing and card information correctly, I attempted to place my order. Instead, I was met with a red error message indicating my card info was incorrect. I was prompted to try again multiple times, and at one point, I had to remove an item due to it being unavailable. Despite my card info supposedly being incorrect, I was charged multiple times. Now, I have to wait a week for my funds to be accessible. My bank can’t assist, and after contacting the support team, they stated there was nothing they could do but wait. If you want to avoid a lengthy wait for your funds, be cautious with this site. They mislead you about your card information and then charge you without resolution. I'm incredibly frustrated and will never shop here again.
If I could rate this experience 0 stars, I absolutely would. My online ordering experience was the worst I've ever encountered. The website is extremely frustrating to navigate! After adding items to my cart and entering my billing and card information correctly, I attempted to place my order. Instead, I was met with a red error message indicating my card info was incorrect. I was prompted to try again multiple times, and at one point, I had to remove an item due to it being unavailable. Despite my card info supposedly being incorrect, I was charged multiple times. Now, I have to wait a week for my funds to be accessible. My bank can’t assist, and after contacting the support team, they stated there was nothing they could do but wait. If you want to avoid a lengthy wait for your funds, be cautious with this site. They mislead you about your card information and then charge you without resolution. I'm incredibly frustrated and will never shop here again.
I've been shopping online and in-store for a while, but I think it's time to find a different option. The pricing can be deceptive, and if you're expecting refunds, good luck. Despite spending over $40 for free delivery, I've often been charged shipping fees. Recently, I paid for a 2-hour delivery service, which I needed due to my disability. I placed my order before 4 PM but didn’t receive it until 5-6 hours later. I reached out to their online customer support and insisted on speaking with a live agent. They apologized and promised a refund, but I haven’t seen anything back and have filed a complaint without any follow-up from the company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sally Beauty Supply is the largest retailer of professional beauty supplies in the world. Sally Beauty Supply offers the consumer and the salon professional more than 6,500 salon-quality products online and in-store.
tresor-rare.com
hollywoodhair.uk
vitaminexpress.org
scentedsamples.co.uk
firstday.com
drcleanspray.com
fenty.com
spencerkart.com
dippi.fi
scentubeauty.co.uk
