I visited one location only to find they were out of my product. They directed me to another store. When I called that store, they confirmed they had it in stock. I drove there, only to be told they did NOT have it. When I mentioned my earlier call, the staff member merely shrugged and repeated, "Sorry, we don't have it." I heard that from her multiple times. It seemed like those were the only words she knew. I asked where else I might find it, and she sent me back to the first store. I explained my situation, but she just shrugged again and said, "Sorry, we don't have it!" with a blank expression. She then suggested another store I knew wouldn't have it. When I asked if there were any other options in town, she shrugged as if to say, "I don't know!" This was the worst customer experience I've ever encountered, and I will never return to any of their locations again!
Claim your business profile now and gain access to all features and respond to customer reviews.
Sally Beauty Supply is the largest retailer of professional beauty supplies in the world. Sally Beauty Supply offers the consumer and the salon professional more than 6,500 salon-quality products online and in-store.
