I purchased a pair of shoes for £185, and after only 2–3 months of light use — worn roughly 1–2 times per week — they are already discolouring. The issue isn’t limited to one area either. There is noticeable discolouration at the front, which your “experts” claim is caused by “external forces”, yet there is also discolouration at the back of the shoe where there is absolutely no sign of damage or anything that could be considered an external force.Your response states that “discolouration” and “fading” are not covered under warranty unless they are due to a material defect. My argument is exactly that: this discolouration is the result of faulty material that is not performing as it should. A £185 shoe should not be fading within a matter of weeks under normal, light use.To make matters worse, the colour of my shoe has now been discontinued, which raises the question of whether this is a known issue with this particular material or colourway.I have now requested the full report on my shoes so I can see precisely what has been said, and I have asked for this to be escalated. It is completely unacceptable for a premium product at this price point to deteriorate this quickly, and it is unreasonable to classify this as “normal wear and tear”. No customer would expect a shoe of this calibre to fade after 1–3 months.
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Online shop for sporting goods for men, women and children. Ski boots and clothing. Snowboarding, trail running and hiking clothes & shoes
