Review Time
I’ve been wearing my Salomon shoes for about three months now, and I have mixed feelings.
On the positive side, they are extremely comfortable. They feel great right out of the box and provide solid support for both daily use and longer walks. The quick lace system is excellent — it’s easy to adjust, secure, and much more convenient than traditional laces. That part of the design really stands out.
However, I’m disappointed with the durability. The inner lining at the heel (the soft fabric inside the shoe) has almost completely worn through after just three months of normal use. For shoes in this price range, that level of wear is unacceptable. I also found it frustrating that I couldn’t find replacement laces in any Salomon store during my travels in south east Asia, which seems odd given the proprietary lace system.
Overall, the comfort and design are great, but the durability and lack of available spare parts don’t match the premium price tag.
I cannot fault the service I received .I had a pair of Odyssey trainers with sole delamination .I had a no quibbles replacement sent from France within days. I always buy Salomons for quality ,I once bought Mammut trainers and the Vibram soles fell apart in 4 months,Mammut insisted that it was wear and tear and refused to honour my consumer rights.
Overall Salomon is a decent place for outdoor gear, most notably snowboard gear. I’ve had my Salomon Huck Knife for about a year now and it was delivered to me on time, with no damage, and was as described. The only difficulties I’ve seen from Salomon is their low stock quantities sometimes making it hard to get your exact sizing. Overall not bad and would buy again.
The level of incompetence Salomon displays is quite extrodinary. I was told 5 different, contradictory things by 5 different people. The "customer service" people are clueless and rude. Why on earth do they not do some basic training with these people before letting them loose on paying customers. I will NEVER by from these imbeciles ever again.
I recently purchased two Salomon OSMO Sigma helmets. The visor lens of one helmet was broken in transit. After looking for a part, I found the replacement parts available on a non US site. That site would not ship to the US. After checking with Salomon, I was advised the part would not be made available to me in the US. As such, I wasted the cost of 1 helmet and Salomon has shown complete indifference to my need for a solution. Moreover, there are no warnings on the sites where OSMO Sigma helmets are available, that replacement parts are not available in the US. This is a truly broken retail model and I cannot recommend that anyone purchase Salomon products.
I have had the most frustrating experience as with others on here, they charge such a premium for their products but have a non existent customer service department. I have been waiting for 7 weeks for update on an investigation with my return and everytime i contact i am told to just wait and they cannot do anything. They have an attitude and just say they cant do anything ive never seen a company this dismissive across anybody you speak to.
Really poor customer service.. I purchased a £200 pair of hiking boots, which I had previously also purchased and they were brilliant. However, the new pair rubbed my left ankle, I couldn't wear them and returned them to one of their retailers, where I bought them from, for a replacement. But they didn't have any in stock, so I asked Salomon directly, if they could source a replacement for me, but they said that because I didn't order them from their website directly, they can't help me. I now have no boots and no help from Salomon. Really poor customer service. At the end of the day, the boots were made by them. They just leave their customers hanging. Do not waste your money on their products, because if you have a problem, they don't want to know, unless you order directly from their website.
An absolute joke of a company, and have rarely experienced customer service like it! Do not order from them if you dont want headache if something goes wrong! I ordered 2 sets of shoes at £185 each, which failed to arrive on time for an upcoming trip. Their website clearly states that orders submitted prior to 11am are delivered within 2-4 business days, but this didn't happen. As such I returned the shoes only to be hit with a £5 returns fee. I have been charged for items that didnt arrive within the advertised delivery timescales. As such I contacted customer services thinking this would be an easy issue to resolve, but how wrong was I! They have accepted no responsibility and provided me with information which contradicts their website terms. Will never purchase anything from them again.
I purchased a pair of shoes for £185, and after only 2–3 months of light use — worn roughly 1–2 times per week — they are already discolouring. The issue isn’t limited to one area either. There is noticeable discolouration at the front, which your “experts” claim is caused by “external forces”, yet there is also discolouration at the back of the shoe where there is absolutely no sign of damage or anything that could be considered an external force.Your response states that “discolouration” and “fading” are not covered under warranty unless they are due to a material defect. My argument is exactly that: this discolouration is the result of faulty material that is not performing as it should. A £185 shoe should not be fading within a matter of weeks under normal, light use.To make matters worse, the colour of my shoe has now been discontinued, which raises the question of whether this is a known issue with this particular material or colourway.I have now requested the full report on my shoes so I can see precisely what has been said, and I have asked for this to be escalated. It is completely unacceptable for a premium product at this price point to deteriorate this quickly, and it is unreasonable to classify this as “normal wear and tear”. No customer would expect a shoe of this calibre to fade after 1–3 months.
On Saturday, we went into the new Saloman store in Westfield to look for light- weight trekking trainers. The sales assistant, Afan, talked us through the product spec in detail. He was both knowledgeable and courteous, putting us under no pressure to buy. We did end up buying them and are delighted with both the product and customer service we received. All best wishes for the new store - we had a fab experience!
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Online shop for sporting goods for men, women and children. Ski boots and clothing. Snowboarding, trail running and hiking clothes & shoes
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