An absolute joke of a company, and have rarely experienced customer service like it! Do not order from them if you dont want headache if something goes wrong! I ordered 2 sets of shoes at £185 each, which failed to arrive on time for an upcoming trip. Their website clearly states that orders submitted prior to 11am are delivered within 2-4 business days, but this didn't happen. As such I returned the shoes only to be hit with a £5 returns fee. I have been charged for items that didnt arrive within the advertised delivery timescales. As such I contacted customer services thinking this would be an easy issue to resolve, but how wrong was I! They have accepted no responsibility and provided me with information which contradicts their website terms. Will never purchase anything from them again.
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Online shop for sporting goods for men, women and children. Ski boots and clothing. Snowboarding, trail running and hiking clothes & shoes
