My abo expired and I decided to order a new Abo from Salt. I went to my account online and I chose an Abo (Europe XXL) with a 10 CHF discount for not ordering a Phone. After I closed the order I did receive the documents per e-mail but I trusted that everything is like I ordered and didn't doublecheck all the details. I know, my mistake!I actually got the papers for another Abo (Swiss Max) which I didn't notice until several days later. From this, things go from bad to worse:1) It is absolutely almost impossible to get in touch with customer support2) When I finally got in touch with them they played telephone ping-pong with me for an hour, transferring me from Contracts to Tech to Sales and back to Contracts again. After an hour I simply gave up. All I wanted was an upgrade from Swiss Max (69CHF) to Europe XXL (79 CHF). I even said I will waiver the discount and pay more, because I am prepared to pay for my mistake of not double-checking their order process and documentation. It is simply not possible to Upgrade an Abo with Salt several days after closing a new contract. It is simply NOT possilbe. For this reason, I will wait until this contract expires and I will never buy anything from salt again. In the meanwhile I will contact an attorney to see how to cancel this contract before its end date. Also, the fact that Salt does not close close contracts for less than 12 months even without a phone should be a massive red flag... this is considered abuse is most of the civilized countries, but unfortunately not in SwitzerlandAddendum: The problem was solved after reaching out per email to social media. They were quite effcient and created a ticket. Afterwards everything was done in a couple of hours. I decided to modify my rating to three stars because: 1) Customer Support should be able to solve this instantly on telephone2) Asynchronous communication (e-mail and reviews) apparently works faster and more efficient than synchronous communication (telephone). In the service world it should be the other way around. 3) 5 Stars for social media and Level2 and 1 star for customer support (Level1). It's also a bit upside down, as the customer support is the face to the customer. I'm really glad that the L2 is so efficient
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Salt is a Swiss telecommunications provider which owns and operates an extensive, high-quality mobile telecommunications network. With Start, Basic, Swiss, Europe, World, Young and Surf, Salt offers a comprehensive portfolio of personal, straightforward and efficient mobile flat rate subscriptions. At up to 1 Gbps and no extra costs, Salt customers can surf on the fastest available internet connection (4G+) –without any speed limitation. Salt’s ultra-fast 4G+ network covers over 55% of the Swiss population and its 4G network covers even 99%.Thanks to its ultrafast broadband solution called Salt Home, Salt provides a unique triple play service, which for the first time in Switzerland takes full advantage of the optical fiber technology by means of symmetrical date transmission rates of up to 10 Gbit/s. Salt Home can be combined in an gainful way with Salt’s powerful mobile flat rate subscriptions. Salt in figures: 1,286,600 postpaid customers (as of 30.09.2020), 103Salt Stores and 4G coverage of 99% of Switzerland’s population. See more
