Opt for another provider - I wish I could rate them even lower. Initially, everything appeared fine; I signed contracts for both my partner and me, as she was living and working in the country while I visited occasionally. My partner had a comprehensive contract, and I opted for a data package. Given our investment in these packages, we expected reliable service during our travels. However, the data failed to work abroad; we couldn't load any web pages or send messages via messaging apps. It was completely useless and a total waste of money. Despite this, we continued using the ineffective phones because we were bound by the contract. Now, due to personal circumstances, my partner and I are leaving the country permanently and trying to cancel our contracts. Initially, we were assured that cancellation would be straightforward if we were leaving, but the reality has been quite the opposite. We first visited the store, thinking it would be the simplest solution since my visit was brief, but they handed us a business card with a phone number and sent us on our way. We tried calling, but the line was only open during the week and was closed for the Christmas holidays. I called from the UK and had to wait on hold for 15 minutes, incurring charges on my next bill. Once connected, I explained my situation, only to be transferred to another team that, while focused on contracts, was not specialized in cancellations. I had to repeat my story and was informed that I would need to pay the full cancellation fee since I lacked documentation proving my departure. I later received a cancellation email with a link embedded in the text, directing me to a webpage where I could cancel without completing the full term, but with a cancellation fee instead. This contradicts the initial information I received from the store. Currently, I am awaiting the final cancellation cost, but the poor customer service, subpar phone service, and the costly mistake of choosing them make it clear: whatever you do, select a different provider.
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Salt is a Swiss telecommunications provider which owns and operates an extensive, high-quality mobile telecommunications network. With Start, Basic, Swiss, Europe, World, Young and Surf, Salt offers a comprehensive portfolio of personal, straightforward and efficient mobile flat rate subscriptions. At up to 1 Gbps and no extra costs, Salt customers can surf on the fastest available internet connection (4G+) –without any speed limitation. Salt’s ultra-fast 4G+ network covers over 55% of the Swiss population and its 4G network covers even 99%.Thanks to its ultrafast broadband solution called Salt Home, Salt provides a unique triple play service, which for the first time in Switzerland takes full advantage of the optical fiber technology by means of symmetrical date transmission rates of up to 10 Gbit/s. Salt Home can be combined in an gainful way with Salt’s powerful mobile flat rate subscriptions. Salt in figures: 1,286,600 postpaid customers (as of 30.09.2020), 103Salt Stores and 4G coverage of 99% of Switzerland’s population. See more