I used to be a regular customer of Salt & Stone, but after this experience I’m done with them. My deodorant stick crumbled halfway through using it, not at the very end but while there was still a lot left, so I couldn’t even finish it. I reached out to customer service thinking they’d make it right.Instead, Avery from their team told me they could only give me a 10% discount code for another order, and brushed it off since my purchase was last year. That’s not customer service, that’s just pushing me to spend more money. A discount code doesn’t replace a product I couldn’t use.It’s clear Salt & Stone doesn’t stand behind their products or care about keeping loyal customers. If they call themselves a premium brand, the service should match. What I got instead was wasted money, frustration, and the feeling that once they have your money, you’re on your own.I’ll be posting this everywhere so people know how Salt & Stone really treats customers. Very disappointed, and I’m done with this brand for good.
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