Review Time
Treated myself to the deodorant, body cream, body wash, body spray in December 2025. Here it is February 12, 2026 and all have NO SCENT what so ever. They all had a pleasant soft cedar flower like scent when I first received. I wasted well over $150. The positive reviews must be paid customer service reps who answered emails about concerns. I am going back to Clinique Airomatics! And the wasted so call scent was Saffron & Cedar.
Absolutely avoid this brand at all costs!I purchased a body spray that leaked all over my £1,000 dining table, completely staining the wood. When I contacted customer care about their faulty product, they responded with nothing but useless legal jargon and attitude. Their token £30 refund did absolutely nothing to resolve the damage or take accountability. Shockingly poor service and a complete disregard for customers — I will never buy from this brand again. If I could give no stars I would. The body spray didn’t even smell nice ..
I bought the deodorant mini set to try, the different fragrances are all perfectly nice but fundamentally a 1 star review as the product does not work! I have tried the santal and vetiver for a few days now, and my armpits smell awful after a few hours of general activity, the initial pleasant fragrance does not last long after applying and leaves marks on clothing. Wish I had looked at the reviews before purchasing, hoping this helps others...
I placed an order but realised I had ordered the wrong item. I emailed the next day to ask them to change it but the company claimed it had already been processed.Upon receipt of the order I initiated a returns process and was given an RA number. I returned it via Royal Mail on 19 August at a cost of £4.20, with the RA number and my details enclosed as requested by them. RM tracking confirmed it had been delivered a couple of days later, so I discarded the postage receipt.I realised retrospectively I had neither received a refund or a replacement (I requested a replacement product during the returns process as they charge a restocking fee, meaning I would only be refunded £15.00 instead of the full £20.00). I reached out to the company who stated they could not process a refund until the item had been returned to their warehouse. I explained it had been, and they asked for the RM tracking number despite having been previoulsy informed I no longer had it. So somewhere along the line, Salt and Stone received an item back, disregarded the enclosed details they requested, kept my money and no doubt resold the returned item.Exercise caution before buying from them. I will never purchase either from them or their products from other distributers again. Their products are ok but not that special.UPDATE - 01.10.25Following a further email to the company they responded advising they have processed a full refund. They have also advised they will send a replacement product to make up for the inconvenience.This has restored my faith in the company.
I absolutely love the santal and vetiver deodorant. Unfortunately due to menopause I've tried so many others that DO NOT work. But this is a game changer. I smell fresh all day even after the gym which is a miracle in itself. I really don't understand the negative reviews as im 59 and can honestly say I've tried them all and this stuff really works. Thank you for this product its a life changer for me after years of being disappointed. Also I can't believe how long one lasts! 8 months for £20 is amazing.
I used to be a regular customer of Salt & Stone, but after this experience I’m done with them. My deodorant stick crumbled halfway through using it, not at the very end but while there was still a lot left, so I couldn’t even finish it. I reached out to customer service thinking they’d make it right.Instead, Avery from their team told me they could only give me a 10% discount code for another order, and brushed it off since my purchase was last year. That’s not customer service, that’s just pushing me to spend more money. A discount code doesn’t replace a product I couldn’t use.It’s clear Salt & Stone doesn’t stand behind their products or care about keeping loyal customers. If they call themselves a premium brand, the service should match. What I got instead was wasted money, frustration, and the feeling that once they have your money, you’re on your own.I’ll be posting this everywhere so people know how Salt & Stone really treats customers. Very disappointed, and I’m done with this brand for good.
Wish I’d looked at the review ratings before ordering. Emailed last week regarding a return and still have not had a reply. I also messaged on social media a few days later but nothing on there either. The dusky pink deodorant was absolutely disgusting and made my teen daughter smell horrendous (not the item I wanted to return though as I knew they wouldn’t accept a used item). Poor customer service and awful items
So sorry I spent money on the discovery deodorant set. Not one of the scents lasted for more than 10 minutes and left stains on my blouses. Ruined my clothes and had to throw out both the deodorants and my blouses. Don't fall for the false hype!
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