The scales broke after one day due to an obvious display fault. They were a gift, so I don’t have the receipt. The retailer won’t exchange without it, and the company refused their consumer obligations despite evidence of the fault and original packaging. I won't buy from them again. Response to the company: You did not assist. You claimed you had no obligation and suggested I lack consumer rights on electricals. You refused to exchange the faulty product despite my evidence.
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