Name: salter.com
Telephone: 000000000
Rating: 4.5

Alex Evans Guest

I purchased the salter chocolatier Xmas 2024(just over a year ago). Won’t turn on. There is a 1 year

I purchased the salter chocolatier Xmas 2024(just over a year ago). Won’t turn on. There is a 1 year manufacturers warranty but under consumer law should clearly be lasting longer than this. Have contacted retailer(Robert dyas) and salter directly. I will update re my experience in due course

Date of experience: Mar 01, 2026

Sara Nunn Guest

5 days ago

I wanted to upgrade my airfryer to a PFAS (forever chemical) free option. The Salter Verticook was

I wanted to upgrade my airfryer to a PFAS (forever chemical) free option. The Salter Verticook was by far the best value for money and it is easy to use, easy to clean and cooks food beautifully. What more can you need. I especially like the 'synch finish', where both trays can be set to finish together.

Date of experience: Feb 25, 2026

Joan Taylor Guest

1 month ago

Great Support Experience

I reached out to the company through their chat today. The representative addressed all my inquiries with politeness and efficiency. I’m looking forward to when the item is available again. Overall, an excellent first interaction with the service.

Date of experience: Jan 14, 2026

Kasey Parker Guest

1 month ago

Out of stock item - utilized online chat

I had to reach out via chat today. The representative answered all my inquiries politely and efficiently. Looking forward to the item being back in stock. Excellent first experience with the company.

Date of experience: Jan 14, 2026

Fabienne Cook Guest

1 month ago

Invested in quality cutlery…

Invested in quality cutlery, but unfortunately, the product was not dishwasher safe as claimed. Reported the issue to the company, but they won’t assist without a receipt. Who keeps a receipt for more than two months after buying smaller items? Very disappointing; I won't purchase from them again.

Date of experience: Jan 13, 2026

Nathan Parker Guest

1 month ago

Outstanding service

Even though I had an issue with my scales after 13 years, my problem was resolved quickly and efficiently. Thank you for such outstanding customer service. Highly recommend these scales.

Date of experience: Jan 08, 2026

Sabrina P. Guest

1 month ago

Decent service, poor coffee grinder

The rechargeable coffee grinder was of very poor quality; it does a terrible job of grinding coffee beans, so I will return it for a refund. However, the service from the company has been impeccable so far.

Date of experience: Jan 07, 2026

Honor P. Guest

1 month ago

This company does not honor faulty products

The scales broke after one day due to an obvious display fault. They were a gift, so I don’t have the receipt. The retailer won’t exchange without it, and the company refused their consumer obligations despite evidence of the fault and original packaging. I won't buy from them again. Response to the company: You did not assist. You claimed you had no obligation and suggested I lack consumer rights on electricals. You refused to exchange the faulty product despite my evidence.

Date of experience: Jan 07, 2026

Astrid Fisher Guest

1 month ago

Extremely dissatisfied with the quality of…

Extremely dissatisfied with the quality of the boards. They have already begun to splinter after just one use.

Date of experience: Jan 07, 2026

Vince M. Guest

1 month ago

Hazardous. Avoid at all costs

Purchased a sandwich maker for my partner as a Christmas gift. The lid didn't close properly, resulting in a burn on my hand. The plastic latch broke. While it was inexpensive, it turned out to be quite dangerous. You heat it up, insert the sandwich, but it doesn’t close unless you wiggle it, which leads to burns. Returned it. Good riddance.