Although my initial order arrived promptly, it needed to be returned for an exchange. At first, everything seemed fine, and they arranged a quick return. However, they now have both my payment and the item, and I am still waiting for the replacement I paid for as a Christmas gift. When I inquired about the exchange, I encountered a condescending customer service team who couldn’t provide any shipping information or assurance for timely delivery for Christmas. Disappointing service.
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