Review Time
I made a purchase for a total of £91.75 for some pest control products for my company on the 13th of Feb 2026. I have used them a number of times.
After 2 weeks of my delivery still not arriving, I called them up to find out where my delivery was.
The customer service lady told me it was delivered a week ago and gave me an address of where it was delivered to by DPD. The address was not correct.
Thank god I used PayPal to pay for the items, because my correct address is registered with them and it was also on the invoice.
I pointed out to customer service that my correct address is on the invoice, so why has it been delivered to an unknown address? She agreed with me and said she would call up the delivery company and find out what has gone wrong.
I was called back and told that the delivery company they used stated that Sam Turner & Sons had 7 days to make a claim on lost items, and as they haven't done that, there's nothing they can do.
Because of this, Sam Turner & Sons customer service lady tried turning it around on me, saying there's nothing they can do for me. Saying I had 7 days to report not recieving my order to them. In other word, I have to accept a loss of £91.75. They are not willing to do anything for me. What an absolute load of nonsense.
I asked them, how on earth is it my fault that the delivery company they used didn't deliver to the correct address? All I kept getting from the women was, sorry, unfortunately, there's nothing we can do for you, like she was a stuck record.
This is when you know how good a company is. When something goes wrong and you need help.
I asked to speak with the manager or director Sam Turner himself. Their excuse was there's no one available.
They have now lost hundrends of pounds of my business, as I will never use them again for any products for my pest control company.
How the hell can you justify sending items to the wrong address being the customer fault?
AVOID AT ALL COSTS. THEY REFUSE TO HELP YOU EVEN WHEN IT'S CLEARLY THEIR FAULT.
PayPal is on the case now.
An excellent service experience! I received my new lawnmower today and I'm extremely appreciative of the support provided, along with the competitive prices. Thank you all so much. Wishing you a wonderful Christmas and a successful New Year.
An exceptional service experience! I received my new lawnmower today and I’m truly thankful for the service provided, not to mention the fantastic prices. Thank you all so much. Wishing you a wonderful Christmas and a successful New Year.
After placing my order, I decided to read the negative reviews, which made me anxious about my order. Nevertheless, I placed my order on Saturday evening, and it arrived by Monday afternoon! Excellent service and a fantastic price. I suspect my order was delivered promptly because it wasn’t a complicated purchase. The lesson here is to read the reviews but take the negative ones lightly.
Although my initial order arrived promptly, it needed to be returned for an exchange. At first, everything seemed fine, and they arranged a quick return. However, they now have both my payment and the item, and I am still waiting for the replacement I paid for as a Christmas gift. When I inquired about the exchange, I encountered a condescending customer service team who couldn’t provide any shipping information or assurance for timely delivery for Christmas. Disappointing service.
Ordered a jacket at the best price available. It was advertised for standard delivery in 3-5 days but arrived the next day! Fantastic service, and the jacket was well packaged. Very satisfied and would absolutely order again. Thank you!
I paid a significant amount for a new sit-on lawn mower. When I tried to get it serviced, I was told it couldn’t be done in December, and they had no idea when it would be. Ridiculous, especially during the slow season. My advice: look elsewhere.
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