My experience as a buyer of an off-plan property has been exceedingly disappointing and worrisome. After purchasing a unit based on the initially advertised project layout, the developer subsequently introduced an additional building phase that greatly affected views, natural light, and privacy. Such significant changes were made after contracts were signed, without adequate transparency at the point of sale. The handover of my unit has been delayed by almost a year, with construction moving at a very slow pace and no clear timeline shared with buyers. Payment processing has been especially problematic. At the time of purchase and contract signing, I provided 36 post-dated bank cheques following the agreed payment schedule. However, several cheques were deposited late by the developer, and despite having sufficient funds, penalties were imposed due to the developer’s delayed submissions. More recently, when I tried to make a scheduled payment, the escrow account mentioned in the contract was blocked, making payment impossible. Instead of resolving this properly, I was directed to pay through online links to a corporate account, raising significant regulatory concerns. Despite submitting multiple requests over more than a year to remove unjustified penalties, my emails have been ignored, while automated payment reminders continue to be sent. Due to the ongoing lack of resolution, transparency, and accountability, I feel compelled to file a formal complaint with the relevant authorities to protect my rights as a buyer. I strongly recommend potential buyers exercise caution and verify project plans, escrow compliance, payment processing, construction timelines, and the developer’s practices before committing.
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