This service is so POOR it should be shut down! When I rang in a crisis I was connected to an older lady who seemed offended that a man had called; with an attitude that said you’re a man grow a pair. She has no sympathetic tone nor did she listen. These people need to be vetted and trained! It is abysmal the way that they treat people in crisis. If you aren’t suicidal before you will be after a phone call to the Samaritans. Honestly they should be taken to court for how badly run they are, or shut down completely, what do they do exactly, because they certainly don’t listen or help!
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