I've been traumatised so much calling this helpline that just the voice automated call at the start of the call triggers me. It's an appalling service with people who want to cause harm to you. When you point out that they aren't supporting you just asking questions they have a bad attitude said they have listened and just want end the call. Support is empathising, understanding & validating someones feelings. I dont think anyone working there knows what that means?Some people on these lines are also abusive themselves, make you feel safe to open up only initially by being friendly to be treated like sh**. It irritates me when people who haven't used this service speaks highly of them when they are purely out to make profit and hit targets of number of calls, not caring about the peoples lives they are destroying. They don't even deserve the 1 star. Maybe change your name? Certainly haven't spoken to a good samaritan calling you.
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