We make regular financial donations to this charity which we believe supports local community and the work this charity does , we also support their shops , yet on numerous occassions we started to notice that financial donations we were making were being taken twice or we were being charged double or three times a single payment made to this chatity when we donated via card transactions, which we did often, upon noticing this we brought this to the attention of the volunteers as we thought there maybe a fault with the operating system they were using , these volunteers acknowledged the double payments but did not offer us the over payments return, we would of been happy to dismiss the extra charges where we paid double or more as we do not begrudge the charity the money but we would of appriciated acknowledgement that these extra payments were not only taken without authorisation but also without our knowledge and were taken incorrectly or mistakingly , yet these payments were not offered to be reimburst even tho we would of gladly not accepted the offer and would of told the charity to keep the extra payments as a donation it would of been nice to of had the option and offer or acknowledgement that a problem was occuring instead of it being dismissed and expecting us to not persue it. For these reasons we have withdrawn our financial suppport to this charity completly and feel our support was not appriciated while they had it, we also discovered that we were not the only ones expierencing this same issue and that in the area that this occured the charity was "closing down" as well as their charity shops in the general area and they were attempting to rake in as much finances as possible before hand as the volunteers had been pressurised from further up the chain to acheive this by any means possible. Unfortunatly for this charity the loss they encounteted by us withdrawing our support was far greater than what they would of otherwise had from us if they had only not been so greedy to retain what they aquired incorrectly and just acknowledged what was occuring which we were able to easily prove, they harmed no one else but themselves and their own charity and have no one else to blame but themselves for closing down in the circumstances they were in.
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