Wasn’t sure whether to give 3 or 4 stars to be fair. I called before in 2022, it did help. I was almost ready to finish the conversation. I just needed just a few minutes more. They ended it just a little abruptly. My only complaint for that time. If it was just eased up. I’m not sure how. It’s not really my job to know how. Someone said they felt like they’d woken someone from their sleep. Kind of how I felt this time. I’m of course I wouldn’t want an over the top, hyper response lol, just a LITTLE bit more life, only a little bit. Honestly it sounded like they’ve given up. If someone is calling, they’ve most likely given up, I think it might help if they’re not greeted by someone who sounds like they have. There IS. WARMTH with them. KEEP THAT WARMTH PLEASE!! When giving a 1-2star review. You’ve written, “What went wrong this time?” Umm, maybe take way the words, ‘this time’. A simple, ‘what went wrong?’ Is sufficient & to the point. Yous don’t come off like yous are taking umbridge to any critique & suggestions on how to improve & I don’t think yous are looking to come off like yous take criticisms, or possible suggestions for improvement personally. I hope this helps. I do appreciate the service you provide.
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