Spoke to Martin (Nottingham) who was calming and supportive though I do think they should be trained not to ask "what should you do?" ... if I knew what to do I'd do it! It's a bit hit and miss who you get but this guy helped. I've had someone advise me before when I had self harmed to have a hot drink!
Claim your business profile now and gain access to all features and respond to customer reviews.