I really don’t understand why you would want to be in a position such as Samaritans when you clearly don’t care about anyone’s wellbeing and cause for concern.I’m a soon to be mental health nurse and experience longstanding depression and anxiety. Due to feeling extremely low in mood all of a sudden and in complete distress I thought I would utilise a phone service to avoid stressing out my friends and family. I was feeling suicidal and really needed to hear that I’ll be okay from someone or just for someone to help me calm down.This is the first time I’ve used this service and it’s also been recommended to patients several times. I tried to use breathing space and was hold for several minutes so I used Samaritans. Big mistake.The minute I answered the phone this elderly lady answered and didn’t even ask for my name or anything! Her tone of voice was so unwelcoming and after voicing my thoughts she sounded as if I was bothering her? And replied to me in such a patronising tone! To the point where it even felt pointless to feel the way I’m feeling.I’m so ashamed of this service and already don’t want to know how many vulnerable people this service could affect. Luckily I was able to take time to compose myself and escape from my state of panic, but this service was so upsetting and made me feel more distressed. Never again will I turn to Samaritans’s
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