Be very careful when ringing this organisation. In my honest opinion, some of the volunteers are extremely unethical and callous, so much so that they happily put the phone down on you if they don't like the subject matter that you are bringing to them, can't appreciate your distress, abjectly lack empathy, or they have feelings of prejudice towards you for whatever reason. The fact that you plucked up the courage to share very sensitive and personal information with a complete stranger, together with the fact that you have hit your lowest ebb and are vulnerable psychologically, emotionally or circumstantially, is of no concern. Sadly, there seems to be little or nothing in terms of accountability (the volunteers operate on an anonymous basis, essentially allowing them to get away with murder), training and monitoring.Moreover, in my honest opinion, some, if not most, of volunteers don't make a reasonable effort at all, are very cold and distant, and their heart simply isn't in the job. Obviously, that is going to leave you wanting, and perhaps even more distressed, after you have found yourself in a place where you have called an emotional support helpline aiming to get a bit of human connection.
Claim your business profile now and gain access to all features and respond to customer reviews.
