I called them while in an extremely bad state after harming myself and I was shaky and not very talkative but the guy over the phone was so patient. He listened to me for as long as I needed with no judgment or rush to get me off the phone I’m used to with other helplines. What’s really great about them is they encourage you to call whenever you need it. There’s no shame in calling them and that makes it so much easier to talk compared to so many other helplines where they almost rush to get you off the call. For a free service it’s extremely good in my opinion. The volunteers seem genuinely human and empathetic and sometimes that’s what you need in those situations. They’re not perfect but obviously it’s not therapy and they’re volunteers but genuinely I was surprised by how patient and caring they were
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