I can be silent no longer on this subject. Please be mindful & aware that Samaritans are exploiting & abusing vulnerable individuals. By making them go through a series of intrusive questions about their personal lives. When they don’t get the answers they want, they become abusive, aggressive & arrogant towards vulnerable people. This leads me to believe that they are secretly working undercover for the DWP. Only the DWP would be asking questions about your personal day to day care not some random unqualified person on the phone who claims to be a volunteer. You feel like when you come on the phone that you’re being interrogated. It’s a horrible experience not being able to trust someone especially in a mental health crisis. The advisors don’t have any empathy at all. It’s a case of oh why can’t you this or why can’t you do that. When you try explaining you are on certain medications or have disabilities. They just try to shut you down & disregard you as a person. Everything has to be on their terms! I personally won’t be using Samaritans again because of everything I’ve just mentioned. They are untrustworthy & you could be speaking to anyone who might not have had proper checks. Some volunteers cannot be DBS checked because they do not meet the criteria to be considered a "true" volunteer under the law, which means they might be receiving payment, are on a work placement, or are taking part in a training program that leads to a paid position, essentially benefiting directly from the role and not purely volunteering their time unpaid; in such cases, a DBS check is not applicable.
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