I am deeply saddened by the cultural attitudes of the Samaritans here in Norwich, Norfolk, particularly in the retail section. I believe the individual in question has been with the Samaritans for many years, and while I expect this behavior has not been typical in the past, it was still disheartening.During my experience, I felt unwelcome, particularly due to the influence of the manager, David, on some of the other volunteers. However, I did encounter a lovely, strong, mature individual who extended a welcoming hand to me in the city center shop.David, the manager, appeared to obstruct my attempts to become a volunteer, but I refused to be discouraged by this. My overall experience left me feeling uncomfortable.It was evident that the manager was influencing some volunteers, who would only engage with me when absolutely necessary. In his significant position, he should be displaying maturity and acting in a non-judgmental way, certainly not engaging in age discrimination or showing personal dislike towards someone.I consider myself an outgoing, sociable, and well-rounded individual, so I found the overall mentality and culture very alien to me. In the retail section of the Samaritans, there are many vulnerable and impressionable individuals. It is crucial for them to feel that they will not be judged for their sexual orientation, gender identity, or any emotional and mental health challenges they may face while seeking social interaction.
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