I’m speechless …just called the charity and I was so upset I was crying and finding it difficult to speak.. no introduction and they never spoke after saying ‘how can I help’ then I was absolutely horrified as they put the phone down…. I waited 25 minutes for my call to be answered. Looking at these other reviews I simply am perplexed as to how on earth they are allowed to operate …I used this service 10 or so years ago and I could not fault it. This is absolutely horrifying. I work for the health service and i am absolutely saddened and angry to read all these bad experiences and not one response from the organisation…75% of reviews here are one star..This is criminal negligence. These people are just extremely upset and in pain - they just need someone to listen. They don’t expect solutions- just kindness.If you can’t do the job please leave. If the organisation can’t cope then replace it with one that can- utterly disgusted
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