APPALLING. Took me a while to get through and when I did I tried to explain my situation to someone who clearly had hearing problems. I know it wasn’t the phone line as I could hear her very clearly. I was very distressed already and ended up virtually shouting to try and get her to hear me. Ended up hanging up. Thought it was a one-off bad experience so tried calling back. The next person was useless as well and I hung up again. There are no mental health crisis services available now. What the hell are people supposed to do? Shocking that people even suggest The Samaritans as an option. 😕
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