If I could rate it a 0 I would but unfortunately, I can't. I rang because I was feeling down about my mental health and depressed and feeling suicidal. The lady that I spoke to just seemed as of she didn't care at all whilst I was speaking to her and she was just repeating herself by saying "oh" "hmm" etc the entire conversation I spoke to her for around 50 mins it just seems as if she wanted me off the phone. And she kept on whispering to her colleague. Eventually, I just ended up cutting the call because I was feeling worse. I think the staff needs to be more empathic I know they can't tell people what to do but they should have more empathy in their tones. Because they never know how it can effect someone.
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