Not a French company but Chinese, so everything comes from there. There is NO customer service. The UK telephone number is invalid and the French one is an answerphone. The email for customer services is never responded to. I paid for delivery in the UK which I shouldn't have had and asked for a refund several times, no answer. No point using the AI chatbox called 'Emma' just as useless the message of 'I'll forward to our customer services tean' doesn't happen. That said, the delivery was surprisingly fast, about 1 week and I could track where the parcel was even if the date given was in 2022! The orthopedic knee cushion is of good quality but the price is exhorbitant. I found the same on Ebay afterwards, UK delivery for half the price and new! Don't touch this company, if anything goes wrong, you're on your own.
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