I bought a Duracell auto battery with a 3 year warranty installed by Sam’s Club in July 2023. My car has not been starting recently unless it was jumped and since the battery was still under warranty, I went to the Sam’s Club in Moore OK and asked them to test it. I did not renew my membership in 2025 and I was told they could not service my car, not even test the battery, without a membership. I had a valid membership when I bought the battery that is still under warranty. The store manager was called and after waiting 20 minutes, he finally shows up and advises me to go purchase a membership at the customer service desk for $50 and they would test the battery and replace it if it was bad and I could then go back to customer service and get a refund. I asked him if he just realized what he said! Me and the service desk employee are supposed to waste time going through all that trouble? I asked if he could just give me a temporary complimentary membership then cancel it and he refused. After going back and forth w/the manager for awhile, I asked if I could use a relative’s membership whose last name was the same as mine and he agreed. But Sam’s would not accept a copy of their card, I would have to access their membership through the Sam’s app on my phone so they could scan the membership number off of the app. After a couple of hours, the battery in my car was tested and it was bad so Sam’s replaced it. The kicker is that the warranty for the new battery installed will be that of the old battery, so the warranty will expire in 8 months, in July of 2026! Just like Walmart, Sam’s Club policies and customer service are both horrible!
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Sam’s Club is one of the nation’s largest warehouse membership clubs offering exceptional values on merchandise and services for business owners and consumers including credit card services, travel services, home appliances, electronics, furniture, office products, games, home furnishings, jewelry, tvs, HDTV, DVD, Office Supplies, and more.