I have a Samonsite suitcase which was used 4 years ago for a trip to Australia. It’s now time for our next trip to Oz again, the suitcase handle is stuck in the up position.I emailed Samsonite for advice on how to get the handle to retract. I was told that someone from Samsonite would be in touch. That was in November and subsequent emails have been ignored.Very disappointed in their customer response and while I would normally prefer to resolve any issues with the company directly and not post negative feedback, I feel too much time has passed.If Samsonite read this, and resolve the issue, I’ll be happy to post positive feedback.
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