Let this be a warning to anyone thinking of buying a suitcase with this brand. After purchasing a new FlyTwist Spinner case. I went on 1 trip via train. I came back with marks all over the case. The quality is so poor with these cases, even compared to Amazon basics or John Lewis branded. These are worse. I requested a refund within my rights, they have refused.My warning is if you are desperate for a poor quality American Tourister case, purchase it through a retailer like John Lewis, as they have decent customer service and will refund you. This company also has a 14 day policy, this is intentional as they know how bad the quality of the cases are. I wont be purchasing anything from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
We want our products to make a positive difference in the life of every traveller.
Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been an industry leader in the use of new materials. We are pioneering new solutions for the decades to come helping travellers’ journey further, with ever lighter, stronger and more sustainable products.
We will ensure that our commitment to sustainability combines with our continuing thirst for innovation to create the kind of future we want to see.
Building on our heritage of innovation, quality and durability, we mark our 110th anniversary with the launch of 'Our Responsible Journey', a global strategy and commitment to lead the industry in sustainability. See more
