We bought a large soft‑spinner from Macy’s in November 2024. After just two trips within 12 months, the stitching on top‑corner piping (both sides) came loose; there are no tears, scuffs, or other signs of external damage. We sent the case to Samsonite’s authorized repair center, which returned it claiming it had been “improperly handled.” Samsonite reviewed the photos and denied warranty coverage, blaming rubbing without providing a convincing technical explanation. Our decades‑long trust in the brand is now lost — Samsonite is clearly not what it used to be!
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We want our products to make a positive difference in the life of every traveller.
Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been an industry leader in the use of new materials. We are pioneering new solutions for the decades to come helping travellers’ journey further, with ever lighter, stronger and more sustainable products.
We will ensure that our commitment to sustainability combines with our continuing thirst for innovation to create the kind of future we want to see.
Building on our heritage of innovation, quality and durability, we mark our 110th anniversary with the launch of 'Our Responsible Journey', a global strategy and commitment to lead the industry in sustainability. See more
