After 3 years the combination lock on my Magnum Eco suitcase broke making it usable.I went to their website expecting to buy a replacement.After creating an account I was asked for the product code and my address. The next thing I knew I received confirmation that a new lock was being posted to me. It arrived today, only 2 days later, completely free of charge and it included the required tool and screws.I'm very impressed and had assumed that in order to get it fixed under warranty that I'd have to either send it to them or take it to a service centre. I'll definitely be buying Samsonite again and will recommend them other friends & family.
Claim your business profile now and gain access to all features and respond to customer reviews.
We want our products to make a positive difference in the life of every traveller.
Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been an industry leader in the use of new materials. We are pioneering new solutions for the decades to come helping travellers’ journey further, with ever lighter, stronger and more sustainable products.
We will ensure that our commitment to sustainability combines with our continuing thirst for innovation to create the kind of future we want to see.
Building on our heritage of innovation, quality and durability, we mark our 110th anniversary with the launch of 'Our Responsible Journey', a global strategy and commitment to lead the industry in sustainability. See more
