samsung.co.nz

1.2
1.2 Based on 82 reviews

...

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Colin & Jo Wylie
Tried to purchase via Samsung NZ…

Tried to purchase via Samsung NZ website pre order for New S26 Ultra.Selected phone, accessories etc filled in all details & payment,clicked pay, error message.It said to contact customer centre or issuing bank. Checked with bank Re: Credit Cards no issues. We contacted Samsung Customer Service 3x via phone, & several emails. Have tried to complete purchase 5x times on 3 different devices + 2 different credit cards and still can't purchase. Customer Service is the wrong word here, should be called let's give you the run around. Promise but don't deliver. Still unresolved after 3 days of trying.

1
Date of experience: Mar 05, 2026

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