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Don't buy a Samsung smart TV. A recent update effectively turned off all NZ terrestrial TV. The next update has rendered NZ free streaming services (TVNZ+, ThreeNow etc) unviewable and it seems that Samsung has no fix for this. Essentially you are purchasing an unusable TV unless you are prepared to pay a lot of money for increasing expensive streaming subscriptions offering mostly reality TV or American garbage viewing. There is nothing smart about a Samsung Smart TV
Don't buy a Samsung smart TV. A recent update effectively turned off all NZ terrestrial TV. The next update has rendered NZ free streaming services (TVNZ+, ThreeNow etc) unviewable and it seems that Samsung has no fix for this. Essentially you are purchasing an unusable TV unless you are prepared to pay a lot of money for increasing expensive streaming subscriptions offering mostly reality TV or American garbage viewing. There is nothing smart about a Samsung Smart TV
Ordered a fridge from @SamsungNZ. Their delivery partner Fliway sent a crew who spent 10 minutes, falsely claimed it doesn't fit, refused to leave it in an alternative location, swore at me, and refused to give their names. The fridge does fit.I've measured. Appalling service.
Tried to purchase via Samsung NZ website pre order for New S26 Ultra.Selected phone, accessories etc filled in all details & payment,clicked pay, error message.It said to contact customer centre or issuing bank. Checked with bank Re: Credit Cards no issues. We contacted Samsung Customer Service 3x via phone, & several emails. Have tried to complete purchase 5x times on 3 different devices + 2 different credit cards and still can't purchase. Customer Service is the wrong word here, should be called let's give you the run around. Promise but don't deliver. Still unresolved after 3 days of trying.
We are beyond frustrated with the service provided by the Customer Service Plaza team. It took three days and over 10 attempts just to get someone to answer the phone.The lack of internal communication is staggering. A technician was assigned to me with parts already ordered—yet he didn't even know which appliance he was fixing! He asked if I needed a washing machine repair when it was actually my freezer.After being told the freezer would be picked up "this week," I waited in vain, only to call back and be told there were no drivers available until the following Friday. While they eventually offered to return the call-out fee after I complained via email, this isn't about the money—it’s about the total lack of professional service. Samsung needs to seriously train their staff on basic communication and logistics. I will not be buying Samsung appliances again.
I have now been chasing Samsung NZ for 91 days trying to get them to honour their warranty and meet the terms of the Consumers Guarantee Act but they simply apologise, escalate and delay.They never give me an update, even though I follow up with them at least once a week. Everything would have been fine if the TV worked as it should. The problems started from the time I tried to get them to replace the Brocken TV that they supplied.As I was getting nowhere with Samsung NZ I contacted the bank and fortunately they reversed the charges. I WILL NOT BE DEALING WITH SAMSUNG NZ EVER AGAIN AND I STRONGLY RECOMMEND YOU DO THE SAME.
I recently purchased a fridge from Samsung New Zealand and was shown a confirmed delivery date of 29/01 at checkout. There was no indication that this was only an estimate or subject to change. On the morning of the scheduled delivery, I received an email saying it would not be delivered that day.This last‑minute change caused significant inconvenience, especially as my old fridge had already stopped working. Samsung later explained that delivery dates on their website are “estimates,” but this was not communicated at the time of purchase, and the date appeared confirmed during checkout. Overall, the experience was frustrating and poorly communicated. I hope Samsung improves the accuracy and clarity of delivery information provided at checkout so other customers don’t face similar issues.
Think very carefully before buying Samsung products, their customer support is absolutely absurd and unhelpful. I purchased a top-of-the-range Samsung S25 Ultra in December 2025, only for the S Pen to crack completely without me using it in January 2026. When I got in touch with Samsung, they dismissively claimed it was "customer-induced" damage refusing to take any responsibility. I'd used Apple devices for eight years prior and never once needed to contact customer care. Samsung's customer service is a complete joke and utterly useless, avoid them at all costs if you value reliability and decent support.
Ordered TV on 26th as delivery was stated as no later than 31st Dec. Come Dec 31st, received notification from their courier that the earliest delivery date is Jan 6th. Contacted Samsung, they said to contact courier.. tried calling Fliway (their courier) 10x no answer. Very poor customer service from Samsung, they should follow up on the delivery date stated on their website, not ask customers to chase the courier company (who aren't even answering phone calls!). I've never bought anything online where the vendor asked me to follow up with their delivery company, what kind of company tells that to their customers ???In a nutshell - Samsung's delivery dates are misleading, they have no control over it. Once an item is sold, delivery schedule is entirely on the courier company they are using. It's entirely the customers responsibility to sort out the delivery.
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