I have now been chasing Samsung NZ for 91 days trying to get them to honour their warranty and meet the terms of the Consumers Guarantee Act but they simply apologise, escalate and delay.They never give me an update, even though I follow up with them at least once a week. Everything would have been fine if the TV worked as it should. The problems started from the time I tried to get them to replace the Brocken TV that they supplied.As I was getting nowhere with Samsung NZ I contacted the bank and fortunately they reversed the charges. I WILL NOT BE DEALING WITH SAMSUNG NZ EVER AGAIN AND I STRONGLY RECOMMEND YOU DO THE SAME.
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