I recently purchased a fridge from Samsung New Zealand and was shown a confirmed delivery date of 29/01 at checkout. There was no indication that this was only an estimate or subject to change. On the morning of the scheduled delivery, I received an email saying it would not be delivered that day.This last‑minute change caused significant inconvenience, especially as my old fridge had already stopped working. Samsung later explained that delivery dates on their website are “estimates,” but this was not communicated at the time of purchase, and the date appeared confirmed during checkout. Overall, the experience was frustrating and poorly communicated. I hope Samsung improves the accuracy and clarity of delivery information provided at checkout so other customers don’t face similar issues.
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