If I could rate them a negative, I would. Absolutely horrible communication within they’re own company and the processes seem so ancient. We contacted them regarding a fault in sour phone despite just buying it. Took it to the service center (twice) which is a completely different team who do no communicate with the customer service team or vice versa. It took us a whole 5 months to actually get somewhere and only got a reply today from a completely different team, not the service center, not the customer service team but a whole new team that don’t even leave their number when they tell you to call back. I’ve always liked Samsung products but after this I’m definitely going to be looking at other brands.
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