Hi Samsung NZ,I want to bring this to your attention—because it matters.I've been a loyal Samsung customer for over 15 years, but my recent experience with your customer service has been extremely disappointing. While trying to purchase your most premium phone, a glitch on your webstore caused my payment attempt to time out—despite multiple tries.I reported the issue with full details, expecting a prompt and helpful response. Instead, I received delayed replies filled with generic, copy-paste text from FAQs—no real acknowledgment of the issue, no investigation, and no effort to make things right.This kind of dismissive service seriously damages customer trust. One uninterested representative can undo years of loyalty. I expected better from a brand like Samsung.Please do better.
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