samsung.co.nz

1.2
1.2 Based on 82 reviews

...

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Manuel C.
Watch 7 sleep not working

My new Watch 7 is not sending ANY sleep data to my S20 5G phone. Samsung service has been REALLY bad, 2 months of being messed around and most of what I asked just ignored. They also refused to escalate my complaint to customer service (I suspect they don't have anything like that). They unbelievably suggested I buy a new Samsung phone to fix a Watch problem - eventually admitting the Watch does not work with 'older phones'. They also said they do not support Samsung phones not bought in NZ.

1
Date of experience: Feb 01, 2025

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