I purchased a Samsung S23 Ultra for $3,099 and got a store credit of $600 on 17th Feb 2023. Went back in May to make use of my store credit and saw the Samsung KIOS CLOSED! Was told they closed End of February/Early March all Samsung Stores in Auckland.....right after they gave the BIG Store credits....Emailed them...got a reply the next day they apologised and will get back in 2 to 3 days and will issue online credit vouchers. 3 weeks later follow up and get a reply 3 weeks later asking me all sort of receipts and proof before they can do anything...NICE frustrates the person until they are too tired to carry on with their claim.....I sent them everything.....still nothing.....told them i will file a tribunal....and same old BS......we are nearly there.....getting it done its has been 3 months.....WHAT A LOAD OF CRAP!
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