Overall unhappy with the service I have received from Samsung NZ. I purchased a curved monitor on Sep 22 which suddenly stopped working a couple of weeks ago. After trying all the recommended fixes to no avail, they asked me to bring the monitor into their service centre to get it looked at or alternatively take it to the retailer I purchased it from. Sounds simple but turns out they have very limited-service centres. The closest service centre to me is around 80k from where I live and is only open Mon-Fri 9 am-5 pm. I work full time during the week so getting there is not easy. Returning to the store is not a viable option either as I bought the monitor online (the closest store is also around 80k from where I live) When I explained all this to the service centre, they were unable to offer any solutions to the issue. More accessible service centres or agents for repairs/warranty claims would be a big help in this situation. I will probably end up having to write the monitor off and buy a new one. On a positive note, the service I received online from Samsung when I first contacted them was reasonably prompt and helpful.
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