Samsung has a non-existent customer support service in NZ. They are absolutely non serious about about.Similar to other people, I had also purchased a very expensive Frame TV, a little more than a year back. The TV became faulty just 2 months out of warranty. Customer support contacted me another 2 months after raising the support ticket and then had a repair quote more than half the price of the TV. Finally on agreeing to repair it for free, they started with new shenanigans of delay due to being out of parts. Seriously, the time and money spent on samsung products is just not worth it. I would strongly advise people to not even consider buying a bulky appliance from them like a Refrigerator or a washing machine. If it goes back, you won't even be able to buy a replacement and install it. Forget about getting it repaired.
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