Samsung Microwave & Customer Service – Extremely DisappointingI purchased a Samsung microwave in 2021, and recently, it became stuck on cooling mode and will not turn off. It cannot be reset, and I followed all troubleshooting steps provided online with no success.Trying to get support from Samsung has been an absolute nightmare. I attempted to book a service online using two different devices, but the system froze and wouldn’t let me proceed. I then called Samsung, but my call was not picked up and dropped. I reached out via online chat, where I explained all my issues, only to be told to call the 0800 number.When I called, I was told I had to wait for technical support to call me back “at some point during the day.” Hours later, I finally received a call while I was at the supermarket. I explicitly told them I was out shopping, yet despite knowing this, they immediately asked me for the model and serial number—as if that’s something I would have on hand. I asked for a call back in 15 minutes, but when they called, they only let it ring three times before hanging up. They then left a voicemail telling me to call the 0800 number again because they “couldn’t get hold of me.”When I called back, I went through multiple holds and repeated all the details I had already provided. They then made me go through the same troubleshooting steps I had already completed before finally telling me I could take it in for servicing—at my own cost. Given the likely cost of the service, it would be more realistic and cost-effective to just buy another microwave rather than pay for repairs.This entire process has been frustrating, time-consuming, and completely unhelpful. A product that fails after just a few years, combined with terrible customer service and no real resolution, is unacceptable. I would not recommend Samsung microwaves or their customer support based on this experience.
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