Ordered a washing machine from the online store and payed by credit card. After checkout the store popped up with out of stock. My credit card still has a hold by Samsung for the price of the machine so I'm unable to purchase a machine from elsewhere. Called Samsung was asked to fill in forms which we have done 4 times. Have been told by Samsung to get the hold taken off the card by the bank but the bank can't remove it because it's through Samsung site. Spoken to staff member at Samsung and was asked to provide a screen shot of the hold on the card done this and we start the same process over again. Samsung haven't sent an invoice or even an order number, but still have put a hold on our funds. Seriously Samsung don't sell a product you don't have in stock, don't take people's money when there is no product and if you take someone's money for a product you don't have please return it straight away. We have been buying Samsung products for years and now i am really disappointed with them. Im now looking at other brands of washing machine.
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