Worst customer support Ordered a vacuum for sale which then the order didnt get processed for a week and a half with no updates then got refunded the amount. The customer support person named Paul gave me 0 help other than spamming 40 emails saying he has urgently notified the online specialists. Then got paired with another clown named Pankaj who called me on his phone and promised this be resolved within 2 weeks max and said he will keep me updated every 2 to 3 days. He emailed me first 0 times and i had to chase him up on another support person to reply to all my emails which i sent out where he finally reaponded after a week saying that the order is unavailable to process and that i just pay full price and they will refund me the difference. Which i denied as i have no faith in them even refunding me the money or that i would probably have to spend months getting a refund as seeing how useless these clowns are. After a total of 52 emails over the course of 1 month, positive that theres 0 braincells present in the support department who can help. Whats even funnier is that samsung nzs estore team isnt even based in nz but in other asian countries and samsung INDIA. If you are having problems, i wish you good luck dealing with these uselss circus crew. I DO NOT recommend dealing with their customer support team.
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