After having a broken washing machine door seal and being informed the only way I can get it fixed is through Samsung.. they send the job through to a company in a completely different town. After 6 weeks of finally getting the washing machine fixed (with a spewy newborn baby, inconvenient!) I was told they will be in touch about reimbursement for the inconvenience. After sending them the receipt for payments for the repair and more continuous follow ups they have now decided that they won’t reimburse and that if I want to complain I need to take it further with the service agent.. however the problem has stemmed from the way they run their services and the poorest non existent communication. 10.5 weeks all up of chasing them and following them up just for them to now turn their back. Very poor service!
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