I purchased a phone from the Samsung New Zealand eStore, enticed by the promise of a bonus gift. Despite multiple follow-ups over several months, I have yet to receive the promised items. The customer service has been highly inadequate, with repeated delays and vague assurances but no tangible results. This prolonged and frustrating experience has significantly diminished my trust in Samsung's commitment to customer satisfaction. I expected much better from such a reputable brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
